Moderation Policy
How reports are handled, how decisions are made, and how to challenge one.
What this draft was written to address
- EU Digital Services Act, Articles 16 (notice and action), 17 (statement of reasons), 20 (internal complaint handling), 21 (out-of-court dispute settlement), 22 (trusted flaggers), 23 (misuse) and 24 (transparency reporting)
- UK Online Safety Act 2023, reporting and redress duties
Naming a regime says what the draft was aimed at. It is not a statement that the document satisfies it — that is a question for counsel in each jurisdiction where the Service is offered.
1.Effective date: September 11, 2026
1.1Moderators assess reports using the content, surrounding context, potential harm, prior conduct, and applicable rules. Actions can include labels, removal, thread locks, warnings, feature limits, suspension, or account removal.
1.2We aim for consistent, proportionate decisions and record administrative actions. Users may appeal account actions through the appeal process. This draft requires safety and legal review.